Returns, Refunds & Exchange Policy

Return Information
  • We can offer a size exchange depending on stock availability or a return for store credit.
  • Any return request must be made within 7 business days of receiving your order. 
  • Please email all the relevant details to "kickitnewzealand@gmail.com" including your order number and reason for return.
  • Kick it NZ has the right to refuse or refund any customer under special circumstances. 
Requirements For Return Or Exchange. 
  1. The item must be in brand new / unworn condition. 
  2. The sneaker box must still be in brand new condition. 
  3. The return shipping fee must be covered by the customer. 

    Returns/Exchanges for faulty products are considered and will be dealt with, either an exchange (based on stock availability) or a refund will be provided upon receiving the returned goods.